Privacy policy

Hotel Alpenhof
Klaus Dengg
Gabi and Klaus Dengg and family
Hintertux 750
A-6293 Tux
Tel.: 05287/8550
Fax: 05287/8550-99
Dialling code +43-5287-8550
E-mail: k.dengg@alpenhof.at

Company name: Hotel Alpenhof Dengg KG
Company registration number: 508105p
UID number: ATU74097746

This privacy statement refers to the collection and processing of personal data. This data may be collected when you visit our website, when you send an inquiry or make a booking using our website, or when you use other services, such as ordering a voucher or subscribing to our newsletter. In the following, we would like to give you an overview of what kind of data is being collected, how it is used and why. Please rest assured that protecting your personal data is a priority for us and that we handle the information entrusted to us as part of our services (offers, sales and other) with the highest level of care. We are also careful to inform you to what extent you are able to withdraw the consent to your data being stored. The Hotel Alpenhof reserves the right to implement changes from time to time, depending on the overall development and stipulations. You will be informed of any such changes that are large-scale and far-reaching.

How is personal data collected, stored and used?

At the Hotel Alpenhof, we collect personal data in order to provide you with the best possible service and information and to draw up the best service proposal for your requirements. The personal data we ask for helps us draw up a proposal or booking confirmation based on your wishes. To do this, your data is stored in our hotel IT programme. Please note that we limit ourselves to data that is necessary for completing your order or pre-contractual proposal. With your data, you are also making it possible for us to keep you up to date on special offers or news about your holiday that might be interesting to you. Of course, you can let us know at any time, free of charge and in a straightforward process, if you no longer wish to receive product offers, news, special offers etc. We will store your personal data for as long as this is required for completing your order and as long as we believe that there may be a justified interest in receiving additional information and as long as you have not informed us that you no longer wish your data to be stored. We would also like to point out that the deletion of data is not legally possible in situations where we are required by law to store the data in question.

What sort of data is being collected?

In order to fulfil your requests, i.e. draw up a proposal, make a booking, purchase a voucher or subscribe to a newsletter, the only data collected is data required for contractual fulfilment of pre-contractual information. This data may include: first name, surname, postal address, telephone number, e-mail address. In addition, we might ask you for data that helps us understand what sort of information is important to you or that is useful for market research purposes that enable us to learn more about customer requirements. Providing such information is voluntary and not essential for the fulfilment of the contract. This means that you get to decide whether you would like to provide us with this information, for instance in an inquiry form, a newsletter system or similar.

What are your rights with regard to your data?

You have the right to have your data corrected: If you notice in communication that you receive from us that your data is faulty and/or incomplete, please notify us of any corrections. Right to deletion: If you do not wish to receive any more information, you have the right to have your data deleted and withdraw your consent to the storage of your data. This applies if you are no longer interested in our offer or if the data is no longer required for the purpose for which it was collected. The right to deletion does not apply if another law is mandatory; i.e. in situations where we are legally obliged to store your data. Right to restrict processing: Individuals have the right to restrict the processing of their personal data. Right to object to processing: Individuals have the right to object to the processing of their personal data for reasons resulting from their respective situation. You have the right of access to your data at all times. Please let us know by e-mail or telephone what rights you would like to exercise and when. Please be advised that a company of a photo ID is required for requeats received by telephone or e-mail to make sure that your request is legitimate.

To whom is your data passed on and for what reason?

The Hotel Alpenhof hereby confirms that we do not sell on or otherwise provide guest data to third parties for marketing or other diverging purposes. To ensure that you receive our company information, reservations and/or orders, we cooperate with external partners who provide these services on our behalf. These including printing and letter shops, who make sure that your mail reaches you at the right address, as well as newsletter senders, who work exclusively as processors on our behalf and with whom we have concluded a data processing agreement with stringent data protection requirements. These businesses and/or individuals are obligated to treat your data in compliance with this privacy statement. It is also possible that the Hotel Alpenhof is obligated by law or by official authorities to provide data to courts, official authorities and administrative bodies.

Links from the hotel website to other, external websites do not entail the transfer of personal data, but are provided for information purposes only. We are unable to assume any liability for external websites that are not related to our hotel. These may be links to sport partners, leisure facilities in the region, cable car lines etc. Our guests themselves decide whether they would like to follow this link or nor. We are also happy to provide information by telephone or e-mail.

Information security and data protection

We employ technical measures to increase information security and protect your data from loss, theft, unauthorised access, transfer and destruction. To protect your data, we rely on technical and electronic processes for data protection and information safety. In areas where credit card data must be entered via the website, SSL encryption is used. This ensures that your credit card data is kept safe during online transactions.

Personal data for applications sent to us by e-mail or application form

We are happy that we receive so many applications and application documents by e-mail. We store personal data that we receive as part of a job application, recruitment initiatives or as a way of expressing interest in current or future vacancies for a maximum period of seven months. We save applicants’ data for 7 (seven) (upon the applicant’s request also longer) months before deleting applicants’ data if no employment contract results from the application. Employees’ data are deleted upon request after an employment contract, provided that no other mandatory legal provisions prevent such deletion.

Video records and image data

If videos are made in public areas of the hotel, you will be notified accordingly. Video records are stored for a maximum period of 72 hours and are accessible exclusively to authorised persons. In case of photo shootings or events taking place in our hotel, you will be notified through the communication channels available to us. You have the possibility of withdrawing your consent at any time. Please note that we do not put photographs of guests on our website or our social media channels without your prior consent.

Use of cookies

We use cookies on our website. You may deactivate your cookies via your browser settings at any time.

Cookies are placed on different pages to facilitate the use of our website as well as communication channels and to better adapt our Internet appearance to your needs. A cookie is a small text file that is stored on your hard drive by a website. Cookies do not damage your computer and do not contain viruses. Cookies are used primarily to find out what areas of our website people like to visit and to optimise user-friendliness and usability for guests and visitors. You have the option of deactivating cookies at any time, without this affecting your ability to visit all pages of our website, without restrictions.

Voucher shop INCERT – contract data processing agreement

Based on a separate agreement on the processing of personal data, your data is collected and processed on our behalf by INCERT eTourismus GmbH [&] Co KG, Leonfeldner Strasse 328, 4040 Linz, as part of a contract data processing agreement according to art. 28 GDPR and in compliance with the relevant legal stipulations. As contract processors, INCERT eTourismus has access to your data in case of support measures and has the right to use this data exclusively for support services, and not for their own purposes.

Storage and deletion of data
After cancelling a purchasing or ordering process, the data stored with us is deleted after a 14-day period to ensure that problems arising from the ordering process can be dealt with. In case a contract is concluded, all data arising from the contractual relationship is stored until the end of the 7-year fiscal safekeeping period.
The data “name, address, voucher ordered, goods purchased and date of purchase” are stored until the end of the 10-year product liability period and/or the 30-year period for voucher warranty and redemption as specified in the Consumer Protection Act.
Once an individual has declared his or her objection, the Hotel Alpenhof shall ensure that the data is deleted at the Alpenhof and also at third parties to whom this data was provided. Data is processed on the basis of the legal stipulation of section 96, para. 3 of the Telecommunications Act and section 6, para. 1 lit a (consent) and/or lit b (required for fulfilment of the contract) of the GDPR.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA ("Google"). We have concluded a contract data processing agreement with Google to this effect. Transfer of data to the US is done on the basis of the Privacy Shield. When you open our website, a software establishes a connection to the Google servers and data is sent to these servers, some of which are located in the US. Google Analytics uses cookies to store information about the website user and to analyse how visitors use the website. This website uses the IP anonymisation feature. This means that Google shortens you IP address within member states of the European Union or other countries that are part of the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and be shortened there. According to Google, the data collected is used to evaluate usage of the website, compile reports on website activities and perform other services related to usage of the website and the Internet. Google may also pass on this information to third parties where this is required by law , or where third parties process this data on behalf of Google. For more information on how Google Analytics handles user data, see the privacy notice by Google and/or Google Analytics. :

Deactivation of Google ads

(http://www.google.com/privacy_ads.html) or on the opt-out page of the Network Advertising Initiative (http://www.networkadvertising.org/managing/opt_out.asp)

Use of Google Maps

Use of Google Maps The services of the media owner use Google Maps to display maps and compile routes. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. When a user accesses the platform, it establishes a direct connection with the Google servers. Google then receives device-specific data, location data, IP addresses (log files), and information about cookies. By using the platform, the user agrees with the transfer, collection, processing and use of the automatically connected data by Google.

Facebook Pixel

This website uses Facebook Pixel, a web analysis service of Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook"). We have concluded a contract data processing agreement with Facebook to this effect. Some of the data is transferred to the US. Transfer of data to the US is done on the basis of the Privacy Shield.

When you open our website, a software establishes a connection to the Facebook servers and data is sent to these servers, some of which are located in the US. Facebook Pixel also uses cookies to store information about the website user and to analyse how visitors use the website.

According to Facebook, the data collected is used to evaluate usage of the website, compile reports on website activities and perform other services related to usage of the website and the Internet.

Facebook may also pass on this information to third parties where this is required by law , or where third parties process this data on behalf of Facebook. For more information on how Facebook handles user data, see the Facebook privacy notice.

Use of Yandex Metrica

We use Yandex.Metrica, a web analysis and click-tracking service provided by Yandex, in 119021 Moscow, L. Tolstoy Street 16. The information generated by the service about the way this website is used (including your IP address) is sent to the Yandex server located in the Russian Federation and is stored there. This works by placing cookies on your end device. Cookies are text files that are stored on your computer and analyse how visitors use the website. Yandex will use this data to evaluate usage of the website, compile reports on website activities for the website operators and perform other services related to usage of the website and the Internet. Yandex may also pass on this information to third parties where this is required by law, or where third parties process this data on behalf of Yandex. You have the right to object to this type of data collection and storage at any time and with future effect. You can do this by changing the cookie settings in your browser to prevent the storage of cookies from website www.metrica.yandex.com. If you wish for your stored data to be deleted, simply send an e-mail to info@alpenhof.at.

HolidayCheck

Our Internet page contains web widgets of HolidayCheck AG Bahnweg 8 CH-8598 Bottighofen, Switzerland. Web widgets are small programmes that are integrated in a website and display information from other websites.
The content shown on our Internet page (reviews/recommendation rate) is regularly accessed by the HolidayCheck servers. To make this work on a technical level, the two servers involved need to exchange data. This includes the date and time of your visit, the page from which the query is launched, the IP address used, the browser type and version, the type of device, the operating system and other technical information.
The legal basis is our legitimate interest acc. to art 6, section 1 f) of the GDPR. By providing this service, we are ensuring up-to-date and correct content on our homepage. The processed data serve only to provide content or transfer data that you provided if you left a review directly on our website. They are not processed in any other way; in particular, they are not used to analyse user behaviour.
We do not store the data specified above as part of this processing. For designing the widgets, we use Google Fonts. To do this, your IP address is transferred to the Google servers in the US. As set out in art. 45 GDPR, the EU-US Privacy Shield is an adequate framework in this. The legal basis is our legitimate interest acc. to art 6, section 1 f) of the GDPR. By using the Fonts, we are ensuring the consistent rendering of the widgets. For information on how HolidayCheck AG processes data, please consult their privacy statement on www.holidaycheck.de/datenschutz.

Hotelchamp

We use the services of Hotelchamp, a professional provider of online software and services, to help us improve our online booking process and to help us personalize and improve our interaction with you.
In providing this service to us and for you, Hotelchamp may process some of your personal data on our behalf.
Both Hotelchamp and ourselves value and respect your privacy, and we process and protect your personal data in accordance with all applicable laws and regulations.
We have concluded a ‘data processing agreement’ with Hotelchamp to make specific arrangements about the processing and protection of your personal data.
We and Hotelchamp may process data such as your e-mail address, IP address, and browser fingerprint, in combination with your booking data and your other interactions on our website, in order to provide content and offers to you which we think will be most relevant and appealing to you. For example, if your booking dates are on Christmas, we may provide you with a special Christmas offering. Or if your booking data shows you are a family, we may provide you with a special family deal.
Hotelchamp’s services may involve the use of cookies on our website. By continuing to visit our website, you consent to the use of cookies to help us personalize and improve our interaction with you.
Only your interactions with us and our website are used to personalize our content and offers to you, not your behavior on other websites or elsewhere.

In our newsletter, we inform you about new developments and special offers. If you would like to receive the newsletter, we require a valid e-mail address as well as information that allows us to verify that you are the holder of this e-mail address or that the holder of the e-mail address agrees to receive the newsletter. If any other, voluntary information on areas of interest, post code etc. is collected, this will only serve to provide you with targeted information.This data will be solely used for sending out the newsletter and will not be passed on to third parties. If you sign up for our newsletter, your IP address and the date of your subscription will be stored. This information is stored solely in case a third party misuses your e-mail address and subscribes to the newsletter without the knowledge of the authorised person. You are free to recall your consent to your data and e-mail address being stored and utilised for sending out the newsletter at any time. To do this, you may use the link in the actual newsletter, in your profile area or by sending a message to the contacts provided above.

Declaration of consent by the user

By using our website and the offers contained therein, you agree with us using the data that you voluntarily provided, in line with this privacy statement.

Right of access

You have the unconditional right to free-of-charge access to the data stored by us, and the right to have invalid data cancelled or blocked, and to have incorrect data corrected. Upon request, we are also happy to inform you in writing of whether he have saved personal data relating to you, and if yes, of what these consist. We will wherever possible take appropriate measures to speedily update or correct the data stored with us. Please contact the hotel management directly to arrange this.